Client care
Frequently asked questions
Quick answers about orders, delivery, returns, sizing, and product care.
Once your order ships, we will send a dispatch confirmation containing your tracking link. Tracking may take up to 24 hours to update.
We begin processing orders quickly. Contact client care as soon as possible and we will help if the order has not yet been dispatched.
Unworn, unwashed items with original tags may be returned within 30 days of delivery. Final sale items cannot be returned.
Review our size guide and the fit notes on each product page. Our client care team can also provide personal fit advice.
Selected core pieces are restocked. Join the waitlist on the product page to be the first to know when an item returns.
International availability and delivery rates are shown at checkout based on your destination.
Always follow the garment care label. You can also find material-specific guidance in our online care guide.
Visit our contact page or call +86 199 2780 8021. We usually respond within 1–2 business days.